RETURN & Exchange Policy

We accept return & exchanges ONLY within 30 days of purchase. Returns must be in new condition with tag still attached.

WE DO NOT ACCEPT ANY RETURNS AFTER 30 DAYS OF YOUR PURCHASE DATE. 

Refunds can only be claimed if items are returned.

Buyer is responsible for return shipping fees.

Refunds will be made within 1-2 business days and will be refunded to the original payment method. Shipping Fee’s are non refundable.

Please return your items to us and include your order number. Please contact us prior to return or exchange item being sent. Return items to Elegance by Jen using address below and not to the manufacturer.

297 Oak Hammock Rd, St. Andrews, MB, R1A 3S3

If you e-mail us & don't hear back within 48 hours please check you spam/junk folder. 

All clearance items are final and cannot be returned.

Exchanges. Please include a note that states what size you would like to exchange your item for. If we have the correct size in stock we will ship it out to you within 1-2 business days. Items may only be exchanged for a different size, not a different style. If we not have the size you need in stock you will receive store credit.

Sale items can not be returned for full price once sale has ended.

Returns from orders with free items. If you bought an item and got one free, returns will not be accepted unless free items are also sent back.